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Elements and Performance Criteria

  1. Verify fault report
  2. Conduct remote testing to diagnose network fault
  3. Dispatch fault-finding field personnel

Required Skills

Required skills

communication skills to liaise with internal and external personnel on technical and operational matters

literacy skills to interpret technical documentation such as equipment manuals and specifications

numeracy skills to take and analyse measurements

planning and organisational skills to organise and maintain equipment

problem solving skills to solve equipment and logistics problems

task management skills to work systematically with required attention to detail and adherence to all safety requirements

technical skills to

perform fault clearance

use diagnostic equipment

use hand and power tools

Required knowledge

features and operating requirements of test equipment

information required to operate equipment according to a test specification

legislation codes of practice and other formal agreements that impact on the work activity

manufacturers requirements for safe operation of equipment

specific occupational health and safety OHS requirements relating to the activity and site conditions

test methods and performance requirements

typical issues and challenges that occur on site

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview o f assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

methodically approach fault identification

conduct tests appropriate to the type of fault identified

interpret test results

provide instructions to staff engaged in on site repair

Context of and specific resources for assessment

Assessment must ensure

sites where remote investigation of cable network faults may be conducted

use of faultfinding equipment currently used in industry

relevant documentation that impact on cable network and faultfinding activities

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

review of a handson project completed by the candidate

review of an oral and written report including test results and faultfinding methodologies

direct observation of the candidate remotely locating and identifying cable system faults

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICTCBLA Test cable bearers

ICTCBL4057A Test cable bearers

ICTTENA Undertake remote diagnosis and repair of network faults

ICTTEN4087A Undertake remote diagnosis and repair of network faults.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Available information may be provided by:

customer reporting

maintenance team

network fault centre

network management printout

site installation and maintenance records.

Nature of fault may include:

cable or equipment

customer or service provider

static or intermittent

urgent or non-urgent.

Operational testing may include:

data transfer performance

electrical performance

frequency response performance

signal processing.

Type of fault may include:

cable:

metallic

optical fibre

equipment:

access network

customer

Ethernet

transmission

network:

access

core

data network

wavelength division multiplexing (WDM)

Ethernet

system:

customer

service provider

vendor.

Fault environment may include:

access

core

customer

service provider

vendor.

Historical data may refer to:

customer interaction

equipment type

fault records

fault statistics

name of previously involved staff

service records.

Impact of fault may refer to:

urgent:

congestion on emergency services route

loss of connectivity

loss of service

non-urgent:

loss of billing or toll

poor performance

poor quality of service (QoS)

poor service.